Metro PCS Customer Support
I had the misfortune of speaking of Metro PCS customer support today.
I was calling to find out if I could do anything about one of the subscribers calling me with an autodialer and playing a Spanish recording asking me to press “1” for blah, “2” for “blah blah” or whatever. I did some research online and found several other people complaining about this number, which, by the way, is +17868796669.
Since I’m on the Do Not Call list, and especially since they were spamming my mobile phone, I was doubly annoyed with this behavior.
Upon calling Metro PCS I spoke to someone who was completely clueless as to what the problem was, and kept trying to tell me I needed to call Nokia. They transfered me to a supervisor who was equally confused and didn’t understand the issue. I tried to explain the issue to him and got upset and told me that they don’t care what their subscribers do. I found that hard to believe—anyone that is violating federal regulations should be their business. What if they are calling in bomb threats or harassing an individual? There apparently isn’t a “terms of service” for Metro PCS subscribers.
During my conversation with this person, who wouldn’t confirm if the phone number was in fact a Metro PCS number, he hung up on me. That or he was having a hard time operating a telephone. I’m leanings towards the first option but the second doesn’t seem too far fetched.
Upon my next call, I got placed with a supervisor named Melody who was cheerful, polite, professional, and in fact confirmed that this was a Metro PCS number. So kudos to her, I took that information to the FTC and filed a complaint for solicitation to a number that is on the Do Not Call registry.
It sucks that I had to jump through hoops for this kind of thing—the spammer that called me didn’t speak English and didn’t give a method of opting-out from future calls. It wasn’t a human, so I couldn’t tell them to DO NOT CALL me, it was a voice-tree autodialer!
Until it calls Professor Frink and he reprograms it remotely, we will be forced to dial with this savage by filing complaints and crying to Metro PCS that they’re harboring a telemarketing robot.
For more information on this caller a good place to check is this thread on Yahoo! answers.